ABSTRACT
This observation became apparent to me almost 30 years ago. Having completed my military obligation, I entered the private sector wide-eyed and naïve. Seeking employment, I happened upon a private investigator. His name was Tracy Schnelker (1918-1992). Los Angeles, California-based, his agency was quaintly named Hollywood Detectives. With nothing but my military justice experience, he thrust me into one investigation after another. With no training or supervision, he tasked me with the responsibility of finding information. Other than his billing and reporting procedures, his organization was completely devoid of processes. Some years later I joined the prestigious investigative firm of Krout and Schneider, Inc., also headquartered in Los Angeles. In spite of its enormous success, I found it operated much the same.
