ABSTRACT
We sometimes have challenging patients who feel that they’re the only person who needs any help – that’s very, very time consuming. We try to reason with them and if we can’t, we just moan to each other in a quiet way, just to let off some steam. At the end of the day, it’s not personal. Some will shout, some will swear and be quite abusive or they will just keep pressing the call bell – you may have just reset it and still be in the room and they’ll re-press it. These things can really wear you down, because you’re in a no-win situation.
