ABSTRACT
After some training and education in Lean and value stream mapping, the Quick Loan Bank mapping team reviewed the SIPOC (Suppliers-Inputs-ProcessesOutputs-Customers) completed by the cross-functional management team prior to the mapping event (refer to Figure 4.2). The entire team understood that the focus was on used car loans and not on loans for new cars. Further, everyone understood the objectives of the event: to reduce turnaround time with no increase in employment. This in turn would result in a significant increase in loans, estimated to be 100%, or double the current number. All of this information was then used to socialize others within the identified service center and to seek their input and agreement. The team was now ready to draw the current state map.
