ABSTRACT
Much has been written on reengineering and process redesign but little on how to actually make it happen in health care. In Champy and Greenspun’s (2010) book, Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery, they cite examples of reengineering cases within several organizations. The stories the authors tell are inspirational and speak as much to the talent and passion of an individual leader as to the reengineering approach. In McNulty and Ferlie’s (2002) book, Reengineering Health Care: The Complexities of Organizational Transformation, they also provide excellent case studies while presenting process reengineering as nothing short of a planned organizational transformation. The question is, if this is a transformational approach that can move health care delivery forward, how do we get started and what is a proven approach? What can a senior leader or change leader do to begin reengineering in his or her organization? This book, and specifically this chapter, offers a methodology to help you reengineer and transform your organization by using a simple approach and set of tools and methods-many of which may be somewhat familiar as they are similar to those used in other process improvement methodologies and organization development approaches.
