ABSTRACT
This chapter addresses the best way to set the stage in your organization for process redesign and reengineering. Some of the approach is similar to what a continuous improvement practitioner might employ, whether using Define, Measure, Analyze, Improve, and Control (DMAIC); Lean; PDSA; Six Sigma; or some other performance improvement methodology. However, what is unique about this approach is crucial, even if the difference is only in emphasis. One of the first things I recommend is that you explore whether or not your team should utilize a quality improvement approach or a process redesign approach. Both approaches have their value but only when they are used appropriately.
