ABSTRACT
I realized early in my career that no matter how well I used any of the tools and skills I had learned as an industrial engineer or through my MBA program, the most important ingredient for success was being part of an organization that had a healthy continuous improvement-based culture. Our best process improvement tools-PDSA, Lean, Six Sigma, process redesign, or reengineering-will not be successful without a culture of change and improvement behind them. In Chapter 3, we discussed how individuals and teams may experience, perceive, and react to change. Well, what about organizations? And what if the organization is not ready? What are your options? Run away quickly? Find champions or early adopters?
