chapter  9
14 Pages

Action: Experimentation and the Scientific Method

To put the above quote less politely, performance improvement might just come from smart people making stuff up as they go along and getting some of that stuff right. Process-focused experimentation is like that; it  trusts people who work in the process know most about the process. And, if the people have a good problem-solving methodology, including information, skills, and authority to execute those methods, then leave them to learn and adapt the process until it is able to consistently achieve the purpose.