ABSTRACT
This is the forum where senior management, along with the company movers and shakers, commit to enterprise resource planning (ERP) implementation expected results … a two-or three-day off-site meeting where the “blood mobile” draws “pints of blood” in the form of committed expected system results. This is also the forum where specific systems results are cataloged, including such areas as inventory reduction, customer service improvements, product cost reductions, and yield improvement, and a variety of other expected results are committed to and reasonable time-frames are defined. A rough scorecard is developed so that the rules of engagement (what is in-scope and what is out-of-scope) are clearly understood, and tracking may begin at the onset of the project.
