Managing Stakeholders and Patient Experiences to Achieve Better Outcome

Globally, health-care outcomes are dened in several ways.1-8 In summary, outcomes are the consequence of some action, typically a medical,

Introduction ................................................................................................... 205 Drivers of Health-Care Outcomes .............................................................. 206 Safety and Experience ................................................................................... 207 Innovations in Service Experience: Doing It the Disney Way ................. 208 Rich Tradition of Ayurveda in India ............................................................210 Stakeholders and the Process of Innovation ...............................................211 Case in Point: Total Knee Replacement .......................................................213 Linking the Concepts to the Primary Health-Care Service Model in India .............................................................................................................214