ABSTRACT
The PDCA (Plan-Do-Check-Act) cycle can be used for immediate actions when a problem is detected (Figure 14.1). The method of addressing the problem needs to be determined. This could mean deciding to use an 8D report or some other problem-solving approach or addressing the problem with a small problem-solving team. The members of the team should be selected based on the support needed. For example, logistics and salespeople may be needed to determine why the wrong part was shipped to a customer. A qualified person needs to decide if a containment action is necessary as well as the type of containment. A containment action can be as simple as inspecting parts in inventory or as complex as a recall if parts that could affect safety are at the end customer. The containment action then needs to be implemented. If sufficient resources are available, the containment action and root cause analysis can happen in parallel.
