chapter
40 Pages

PART I I: The Baldrige Criteria

A brief explanation of each of the 18 items in the Baldrige criteria and the characteristics of organizations that excel in each of these 18 factors.

1 Leadership (120 pts.)

Strong leadership and direction are keys to becoming a great organization . This first category asks how the senior leaders of an organization define its mission or purpose, the future vision, and the code of ethics or values by which the organization will be managed . The two items in Category 1 ask about the organization’s leadership system (1 .1 Senior Leadership) and how the organization leads in the areas of social responsibility and corporate citizenship (1 .2 Governance and Social Responsibilities) .