ABSTRACT

How many of you have ever heard a machine operator or a supervisor or, God forbid, even an engineer say something like this, “Every run on this product is an adventure!” Or, to paraphrase what Forrest Gump said in the movie, “Life is like a box of chocolates. You never know what you’re gonna get,” or “I wish sales would stop taking orders for this! It’s a scrap disaster every time!” Well, the next time you hear something along those lines, simply ask, “What is the process capability of the processes and materials used to produce that product?”