ABSTRACT

Shiba and Walden have significantly revised their classic, A New American TQM. With new methodologies and case studies, this work is one of the most comprehensive studies of management theory and business success. The authors identify a comprehensive approach to management that goes beyond operations improvement to help executives and manage

part |2 pages

Introduction: BUSINESS EVOLUTION

part |2 pages

The First Revolution: CUSTOMER FOCUS

chapter 4|8 pages

Change in the Work Concept

part |2 pages

The Second Revolution: CONTINUOUS IMPROVEMENT

chapter 6|22 pages

Improvement as a Problem-Solving Process

chapter 7|12 pages

Process Discovery and Management

chapter 8|16 pages

Process Control and Variation

chapter 12|16 pages

Planning Projects or Tasks

chapter 13|36 pages

Proactive Improvement

part |2 pages

The Third Revolution: TOTAL PARTICIPATION

chapter 16|32 pages

Coordinating Behavior

chapter 17|12 pages

Leading Change

chapter 18|20 pages

Self-Development

chapter 19|44 pages

Teamwork Skill

chapter 20|18 pages

Initiation Strategies

chapter 21|30 pages

Infrastructure for Mobilization

chapter 22|14 pages

Phase-In

chapter 23|36 pages

U.S. Focused Strategies for Phase-In

chapter 24|44 pages

Hoshin Management

chapter 25|30 pages

Leading Process Improvement

chapter 26|30 pages

Further Case Studies in Mobilization

chapter 27|36 pages

The Practice of Breakthrough

part |2 pages

The Fourth Revolution: SOCIETAL NETWORKING