ABSTRACT
This chapter focuses on the analysis of public service delivery. The supply of public services is dependent upon the capability of local agencies. Such agencies often have difficulty attracting qualified personnel; salary and prestige levels are frequently low; and high turnover rates adversely influence staff efficiency. An analysis of public service delivery to the urban poor may reveal that inadequate access is a key constraint to their development. National government and local agencies are the two most common sources of data on urban administration and delivery of public services. Information on all or a group of services in one city can be presented in simple matrix format. Separate matrices can be developed which indicate interrelationships among agencies, public services provided, and revenue sources. The results of equity analyses may indicate that special programs or incentives are needed to insure that poverty groups obtain adequate access to public services.
