ABSTRACT
Changing markets, globalization of economies, technological pressures, and competitive positions are necessitating the need for innovative management practices not only in the private sector, but also in the public sector and its administration. Due to heightened public awareness and also as a matter of good public policy, public sector organizations are being increasingly challenged to achieve the highest levels of performance. Although the definition of performance may be difficult to establish for the public enterprises, they are increasingly expected to perform better, and to deliver more to their various stakeholders and constituents with lesser resources.
