ABSTRACT
There are different categories of metrics on an organizational scorecard. Any measurement system should consist of six different categories of data: financial performance; product/service quality; supplier performance; customer satisfaction; process and operational performance; and employee satisfaction. The specific categories that are selected to include on a scorecard are not as important as the fact that they represent a balance between the needs and requirements of shareholders, stakeholders, customers, and employees. It is also important that the metrics are balanced between past and future-oriented measures. In addition to the six categories for measurements, measuring learning, innovation, and growth is also important as most of today’s organizations need to become more flexible, innovative, take more risks, and generally do things that will help ensure their future success.
