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12 Pages

Who Needs to Be Trained and in Which Areas?

The answer to the “who” question was simple: Every associate on the production floor and every member of a team was to be trained to become proficient in every process of that team. This, however, led to another question: “What is the current level of proficiency of the associates in the facility?” In other words, what was the starting point for change, and which associates could already do all the processes within the team?