ABSTRACT
As resources become increasingly scarce and operations grow more complex, Duke University's need for timely and accurate information on which to base administrative decisions increases significantly. The methodology involves an identification phase and definition phases. This chapter focuses on the identification phase, which expression by top administration of the university's long-range plans and a search for how information technology can contribute to achieving those plans. The definition phases consist of the detailed planning and implementation of the actions recommended in the identification phase. An approach to capacity planning from the bottom up was developed at Stanford University in the university computing center, which supports instruction, research, library, departmental administrative, hospital, and other user communities. Research increases and thusoffsets the reduction in instruction and administrative load. Since the operating systems have become more complicated, the real resource utilization for various types of functions is more difficult to calculate.
