Developing a Fully Engaged Workforce
This chapter discusses full engagement and the extent to which it’s generally present in typical lean enterprises. It addresses the problems involved in a comprehensive lean implementation and examines how to implement changes in the way work is structured and performed to optimize engagement and results. The chapter also discusses which strategies would help overcome the challenges organizations face in making significant changes in the general workplace. Fully engaged workforces are known to have a positive impact on the quality of life of team members. The advantages of having a highly motivated workforce include greater profits from higher revenue and decreased operating costs, as well as improved relations with customers and employees. Awareness of the consequences of getting it wrong is as important as understanding why it is imperative to work toward a fully engaged workforce. Every key metric of an organization will likely improve when the workforce is deeply involved in the efforts.