chapter  12
14 Pages

Lean HR Survey Processes

ByCheryl M. Jekiel

Surveys can measure the success of Human Resources (HR) programs and initiatives, especially where it may be difficult to demonstrate success with any other means. Successful administration of surveys is particularly important to Lean HR professionals who want to get a handle on the implementation of a lean culture. This chapter provides an overview of the use of cultural, employee satisfaction/engagement, and customer surveys. It explores a range of survey purposes and the basics of effective survey processes. A culture survey assesses the attitudes and behaviors of employees. In alignment with the value placed on customers, external customer satisfaction surveys are another tool for improvement. Many HR managers note that the responsibility to interpret survey results and decide on appropriate actions is overly focused within HR and needs to be shared with the appropriate leaders and work teams.