The Big Picture
This chapter looks at the big picture, covering the problems that lead to a lack of clarity and the other promises of Lean Human Resources (HR) that will come true when the disciplines of Lean HR are in extensive use. Lean HR practices provide a clear picture of what it means to develop a lean culture. If internal customer happiness and well-being are the primary desired results, achieving that state will result in markedly higher profits and demonstrate the reason to expand investment in continuous improvement. Lean can absolutely increase the engagement of any workforce. Lean HR can certainly advance the level of achievement of various improvement efforts. After all, HR is at the forefront of training in lean methods, in forming teams to implement intradepartmental changes, and in measuring and reviewing results. Lean HR owns many aspects of the team members’ experience and performance in the workplace.