chapter  1
7 Pages

The Sad Story of Antonio

Another Victim of the Reactive Maintenance Curse
ByJosé Baptista

From my experience, in most cases, to work in the maintenance department is not an option but a lack of choice. When I started working in this area, I heard many people saying that maintenance is “the corner where the child cries and the mother does not listen!”—a phrase which itself illustrates the current thinking.