ABSTRACT
This chapter explains the concept of teams, assigns students to teams, and gets students to appreciate the diversity and knowledge of the various team members. After assigning each participant to a team, the transparencies created from the transparency masters are used to guide the review of the quality contributors. The chapter lists major elements of synergy: listening and clarifying; supporting: quality; acceptance; and feedback. It discusses the characteristics of an effective team. The characteristics include: the team’s task is understood and accepted by the members; The team is comfortable with disagreement and does not avoid conflict simply to keep everything in agreement; the leader does not dominate, nor does the team; and the team is self-conscious about how it functions and examines how it is performing.
