chapter  12
28 Pages

The Importance of Quality

How to Ensure Program Fidelity
ByEdward J. Latessa, Shelley L. Johnson, Deborah Koetzle

In this chapter we examine the importance of program quality and its relationship to outcomes. Included is a discussion what can go wrong when implementing evidence-based programming, the importance of organizational culture and leadership, staff supervision, training and coaching, and monitoring program performance. Techniques, recommendations, and examples are provided, as well as a review of performance measures that can be examined as part of the monitoring of program implementation. Examples of what is included in a program assessment as well as the relationship between program integrity and recidivism are provided. Finally, we review why it is so important to measure and study program quality.