ABSTRACT
Responsibilities for health and safety, insurance, operations, security and liabilities are in the hands of the building owner, operator and user. The set-up and handover should have addressed any remaining health and safety issues. Often, however, new issues emerge as the building users become familiar with its operation. Many health and environment-related matters go unaddressed simply due to lack of accurate information and good quality Feedback. While health issues may be difficult to examine, the physical issues can be more straightforward. The Post-occupancy Evaluation should include reviews of the performance of the safety systems and the Feedback from the users of those systems. The Project Information is likely to require updating over the In Use phase of the building, as changes to its fabric and operation are made. Raising standards in health and safety is largely based on making small incremental improvements, but it is also about changing a culture as well as changing actions.
