ABSTRACT

An investigative office that handles complaints of police misconduct will need to maintain an infrastructure and procedures to ensure that it is accessible to community members and law enforcement personnel, that confidential information is protected, and that files are secure and well managed. Chapter 8 suggests topics that should be communicated to publicize the office and its authority, how to file a complaint, and any deadlines involved through outreach and different media, including websites, brochures, and posters. The importance of establishing policies regarding confidentiality, conflict of interest, non-retaliation, and a code of ethics for the office are also discussed.