ABSTRACT
The new general manager put a stop to it and the restaurant manager left to take a job as first head waiter at The Grand. Individual rivalries arise from the competitive striving which develops as waiters jockey for individual contracts in the pursuit of increased total rewards. The episodes serve to emphasise and develop a group identity that can - and on occasions must — override competitively derived individual rivalries. In every society certain individuals will be excluded from full participation because they are discriminated against in some way. Because management and core workers characteristically have considerable scope for individual contract-making, workers develop a strong sense of personal obligation towards their manager because he affords them access to fiddled benefits. Core workers, whose total rewards tend to, fall most drastically under a new regime, frequently ‘vote with their feet’; they often follow their old boss to his new situation or use their contacts to gain entry into the core elsewhere.
