ABSTRACT
This chapter explores the successes, barriers and key requisites for the introduction of a Higher Education Institution Lean Ambassadors Network using workshops and live projects. It deals with a summary of successes and key challenges, and summarizes the next steps for the launch of LeAN 2.0 in spirit of continuous improvement and Lean Learning. The Continuous Improvement Unit is a hub for operational excellence and improvement at the University. The evolution of Lean has seen the principles and approach through manufacturing to service, to the public sector and to higher education. The Excellence model is an industry standard, focusing on enablers for improvement which include leadership, people management, policy and strategy and resources, processes and the results. The workshop ended with opportunities for projects discussed and expectations set. Workshops are interspersed with ‘fieldwork’, enabling participants to build up their confidence, capability and experience in applying Lean principles in their sphere of influence, and gaining their Lean foundation and practitioner qualifications.
