ABSTRACT
This book discusses how to turn one's organization into an organization of choice by both one's current and future human capital assets and one's customers current and future. It provides a journey into continuous process improvement through the individuals in the organization. Organizations were whole systems which functioned from a reliance on various processes. A vital part of HR professionals' responsibilities is to be able to communicate to the other segments of the organization in the language of business. In any improvement effort there are two very distinct groups at play. The first is the group that sees the problem but believes that the problem is not affecting the bottom line, so it is not of critical importance. The second group takes the opposite view that not only is there a problem, but it is affecting the organization and that it is critical that the organization change in order to remedy the problem.
