ABSTRACT
Technology is becoming genuinely more autonomous through Artificial Intelligence (AI), based upon continual self-learning from initial rules and algorithms provided by humans. Digital Quality Management is the new approach to solving problems. It is not about ‘digitising’ quality management but rather placing information management at the heart of our discipline. The art and science of construction are taking a design and transforming it into a built environment to hand over to the client, which will satisfy their requirements. t takes people capability using machines and processes to turn materials into the construction. Quality professionals need to be educated and continually educate themselves in the changes and trends in technology so that they can build disruption and significant impacts into strategic policies in their thinking. Quality professionals should keep their ‘eyes on the prize’ of customer satisfaction and safety. Operations and facilities management will be overseen by AI, with minimal strategic oversight by humans.
