ABSTRACT
Researchers have started becoming interested in internal crisis communications. Some researchers, such as Maureen Taylor, argue that organization’ internal processes, relations and communication need to be studied in order for research on crisis communication to be able to further develop. Crisis management and crisis communication are thus inseparable from one another. Identifying, preparing for, managing and proceeding after a crisis is largely about interpreting information and communicating with a number of individuals and groups. Even within research, most of the interest has been directed at external factors and external communication. This can be explained by, for example, the fact that the majority of researchers in the field of crisis communication have their background in public relations, which are mainly aimed at external communication. Organizations’ responses to crises are a direct result of complex internal interpretation processes and communication between co-workers. The chapter also presents an overview of the key concepts discussed in this book.
