ABSTRACT
A goal-driven organisation ultimately increases a company’s profits, but along the way, customers are made to feel they are valued. That has a knock-on effect of making employees feel they are doing something worthwhile and so they continue to strive for excellence in their work and to provide top-quality service. With a strong, innovative, focused and driven leadership at the helm of an organisation, anything is possible. Those barriers to success can be comfortably overcome if a leader has the vision of driving an organisation based on goals. Many companies in the hospitality industry have transformed to support culture–one of them being the Marriott Hotels which is an employee-oriented organisation and was one of the first to use the label ‘associate’ instead of ‘employee’. In any kind of organisation, there are two types of energies: negative energy and positive energy. Positive energy is constructive and a leader’s job is to create this within their organisation.
