ABSTRACT
Julianna Moore offered the position that the window and the mirror represent two visions of the business world. Julianna began the exercise by showing a picture of a mirror and a window next to each other in a room. Switching from viewing the mirror image of ourselves to the window view of the world requires to change the focus. Julianna re-engaged in the conversation by suggesting that Arnold Levick’s thoughts about the process represents the mirror of the issue. Arnold’s belief that this is a waste of time means he is looking at the Ann Morrison complaint from the mirror perspective. The window side of the paradigm is looking at the organization from outside the organization. Morrison Aeronautics says it has a problem. Reality is the outside view of the organization. Reality is Morrison saying they have a problem with the product Acme Gyroscope is delivering to them.”
