ABSTRACT
The key to the intelligent organisation and to organisational survival is the integration of information to enable the realisation of its value. That requires us to conceive an organisational architecture for the information age capable of synthesising people, behaviours, skills and processes enabled by shared information. The underpinning philosophy that drives that is articulated using the idea of the homeostat as the basis of self-regulation in an adaptive organisation. That new architecture transcends the traditional forms, processes and behaviours that inhibit adaptation and build a customer centric value-generating engine to drive the organisation. The Intelligent Organisation is cybernetic in design, using information about its performance to regulate that performance. This chapter designs the whole organisation backwards from the desired outcomes for customers through the processes and control architecture that enable performance, learning and adaptation. On completion the reader will be able to model their own organisation in accordance with the principles outlined.
