ABSTRACT
This chapter discusses the shift from information technology as a cost center to digital as core to the business of health and healthcare. The streets of the healthcare industry are paved with outsiders who tried and failed to reinvent this industry. The healthcare industry has benchmarked its performance against peer groups. The Quadruple Aim—enhancing patient experience, improving population health, reducing costs, and improving the work life of healthcare providers—is widely accepted as a compass to optimize health system performance. Traditional healthcare investments are measured by internal success, return on investment, and incremental change. Revenue, margin, traditional health system performance metrics, and quality structure, process, and outcomes indicators are desirable for the organization but not always to the consumer of health and healthcare services. The path forward along the journey to high-value healthcare and Industry 4.0 will be based on the successful orchestration of consumer-centric value.
