ABSTRACT
Noilet, Kelada and Diorio (1986) gave the following definition of operations management: “A set of planning, organization, command and control activities, to which are sometimes added assurance activities, applicable to production operations. The management activities are aimed at helping achieve the firm’s strategic goals or objectives, through optimal use of the tangible and intangible resources at its disposal. In doing so, the activity managers consider the various internal and external constraints to be respected” (our translation).
