ABSTRACT
This chapter aims to focus on a particular type of work — namely, emotion work – that is performs primarily by women employs in service jobs for pay and by women as care givers in the home. All the women worked in service—related occupations, although there were important differences between the types of jobs held. The public contact required in such jobs is more intense and typically of longer duration than the contact required in other frontline service jobs. The physical distance between work and home as one important influence on the ability to move between institutional spheres. Instead of assuming either conflict or integration, continuity or discontinuity, researchers should seek to identify the conditions under which one or the other may be true and should explore the positive and negative implications of each for women's service work and family lives.
