ABSTRACT

Nearly every office around the world is missing a critical practice that would greatly increase the efficiency of the workers and improve its processes. The workers live and work in a broken system or in some cases work without a system at all. The concepts of Lean are easy to understand and grasp, but transferring them from manufacturing to the office is a difficult task. The goal of Lean is to create a culture of continuous improvement in the organization, and it seeks to involve everyone in the organization in making positive changes on a daily basis. In the Lean culture, the goal is for everyone in the organization to be working toward getting out of the whirlwind of fire fighting and the heroics that go along with it. Leadership must stop rewarding heroics and train and encourage all of the staff to make improvements.