ABSTRACT
This chapter discusses the conclusions and starts with a presentation of the integrated account of co-production which draws together the public administration and service management perspectives. It discusses the importance of both streams of literature in framing and understanding co-production and, importantly, argues that their integration supports greater analytical clarity of the concept through its dis-aggregation into five distinct modes. The chapter then discusses the empirical case of asylum seekers in receipt of social welfare services in Glasgow and argues that, through the conceptualisation of co-production presented here, there are potential implications for citizenship and social inclusion, but that these are influenced also by various factors within the external environment. The final section in this chapter suggests the implications of the broader discussion for policymakers and public service managers, who through the application of the model presented here will be better equipped to understand the various modes of co-production and how they might be more effectively supported and managed.
