ABSTRACT
Information technology (IT) can help everyone to get more of what they want and need, and to a higher standard: clients can have better access to information and services, managers can handle crises and plan for the future - all because everyone is working with the best information available. The IT world, and not just in the public sector, is littered with missed targets, unfilled promises and cost overruns. If there is another 'industry' transforming and adapting even more than our own it is the IT business itself. Risk analysis is hardly a new concept to managers in our business. Senior management will have limited success in 'selling' them a system without majoring on the benefits to the practitioners themselves, and this is the key essential - get them to own it. There is a crucial need to find individuals who can act as interpreters or brokers between the often diverse worlds of technology' and management.
