ABSTRACT

Marketers have recently witnessed an explosion of technology-based innovation that has profoundly affected their management and strategy. This technology can be a gift – enabling them to get closer to their customers and their needs – or a poisoned chalice, should they fail to keep up with technology innovation and find themselves, or their products, irrelevant.

In this book, Eleonora Pantano, Clara Bassano and Constantinos-Vasilios Priporas describe this phenomenon as the 'consumer pull vs technology push' that forces marketing strategists to innovate to survive and thrive. It is a guide to the emerging approaches to marketing prompted by the impact of innovation and technology, in order to help students, scholars and practitioners work innovation and change to their best advantage.

Including a wealth of empirical and theoretical contributions, models, approaches methods, tools and case studies, this book is essential reading for marketing strategy, digital marketing, and innovation students, as well as marketing practitioners.

part I|2 pages

Technology introduction

part II|2 pages

Impact on firms

chapter 3|21 pages

Creating new products and services

chapter 4|19 pages

Capturing the benefits of innovation

chapter 5|10 pages

Capturing learning from innovation

part III|2 pages

Influence on consumers

chapter 6|8 pages

Open innovation and collaboration

chapter 7|9 pages

Consumer acceptance of innovation

chapter 8|10 pages

Smart consumers

chapter 9|8 pages

Technology-driven forms of marketing

chapter 10|6 pages

Final thoughts