ABSTRACT
Aviation Communication not only gives employees the strategy and techniques but tells them the messages for each subject and how to deliver them, from the technical to the commercial to what may seem like the mundane workplace event. Many advisors tell industry what to do but not how to say it. All too often the blame is laid at the door of the media, the unions, or some other group; an organization’s own strategy for communication and messages should be blamed instead. Investigators and regulators all over the world have used the messages and strategy. And if they have no problem with them, industry shouldn’t either. Sometimes industry forget they would not be selling tickets if the regulators had not given them the authority to do so. Employees need to communicate with various audiences on a daily basis, including customers, passengers, regulators, travel industry professionals, local community groups, and many others.
