ABSTRACT
Communication with regulators needs a different strategy altogether, and far more factual understanding than communication with customers. In all cases, communication must be forthright and factual. If readers are going to educate, their strategy needs to be one where the person doing the communicating has both good communication skills and good technical expertise. According to the Air Transportation Action Group, there are 9.9 million people directly employed worldwide in the aviation industry. There are messages about an organization that can be carried around at all times as well, and there are general messages about the aviation industry that can be carried around at all times. The fact-based style of communicating is what all people in the aviation industry should practice, unless they are representing a union perspective. The good thing about the aviation industry is its interlocking system of checks, balances, and oversight.
