ABSTRACT
This chapter discusses the lessons supervisory controllers as an operator have learned in how to make an automation philosophy work in their everyday operational and organisational life. The Federal Aviation Administration Human Factors team has identified some measures that could improve the co-operation between flight deck crew and automation on automated aircraft. A cornerstone was to formulate and adapt an automation philosophy that can guide the development of procedures, training and equipment procurement. Transfer of pilots between aircraft types is obviously a good argument for an automation policy that states that all aircraft in an operator’s fleet should be operated in the same manner. C. E. Billings proposed a control-management continuum consisting of six levels for aircraft control automation. Most airlines that have postulated levels of automation have some criterion for when to switch crewmember roles, most notably when the need arises for lookout or support duties.
