ABSTRACT
The internet and information technology have made so many things possible. There is an iterative story about new technology. It has the potential to liberate and, at the same time, it overwhelms. The more different ways there are to communicate with people, the greater the potential for miscommunication, distress and conflict. So many more ways to trip up and miscommunicate. Face to face meetings, telephone and letters are no longer the only ways of communicating. Email, text, message, Twitter, WhatsApp, LinkedIn, Facebook, Pinterest, Instagram, Skype and video conferencing all offer opportunity, speed and global reach. They each have their own etiquettes and protocols, each impact on communication in different ways, each brings both opportunity and pressure. As e-communication is faster, we expect immediate responses. Interpersonal tensions, circular discussions and poor communication between managers and the managed lead to disillusionment, demotivation and stress.
