ABSTRACT
Producing and delivering high-quality products does not just happen. The entire process has to be managed. The strategies and activities required to manage product quality effectively and efficiently have been developed and improved over many years. The culmination of these developments and improvements was the publication of the ISO 9000 series of standards.
Chapter 14 focuses on the principles and methodologies of total quality management (TQM), with a specific focus on ISO 9000, 9001 and 9004. The chapter includes definitions of quality and the background to the principles of quality, just-in-time (JIT) manufacturing, strategies for TQM and methods for implementing TQM and the principles and methodologies for supply chain management.
