ABSTRACT
After a feature of Christina and the public announcement of in-house outsourcing (inO) in the Drug Developer Inc. case, I focus on the process of instituting inO and how the forced job change commonly affected professionals in cases here. Kubler-Ross’s theory of grief is used as a framework for the emotional process that begins before the inO announcement and continues to the day subjects rebadge to outsourcing companies. I describe the economic and technology changes (including failed initiatives) that preceded the core company’s public announcement. Subjects see organizational changes yet deny the possibility they will affect them. In anger and bargaining stages, I describe the feelings of betrayal IT and HR workers reported following the public announcement of inO. After receiving job offers, many subjects experienced feeling a lack of power and control, unwanted, and the need to commiserate with others who were affected too to help them through a depression stage. Finally, subjects begin to accept the forced job change as they experience the pull of jobs at outsourcing companies and are trained on the new processes and systems there.
