ABSTRACT
This chapter focuses on the concept of “systemic mediation”, which is based on the notion of a conflict as positive. A conflict can be a crucial opportunity in students’ social education, and mediation as a communicative technique can be helpful in creating new contexts for learning in organizational structures. The cornerstones of a successful mediation are similar to those in other counselling settings—that is, building up a trusting atmosphere through the participation of a neutral third party. The chapter outlines the systemic approach in mediation, the systemic concepts and goals used, and the model, which is based on central presuppositions such as flow balance, interdependency, and the idea of human behaviour being a reaction to internal and external context conditions. It describes the principles of problems and their solutions from a systemic point of view, including the introduction of the Nine-Field Model, a model that uses different levels of strategic questioning.
