chapter  Seven
Building the organisational framework
WithSt John-Brooks Katharine
Pages 29

This chapter covers: roles, responsibilities and accountabilities; contracting; record-keeping and the legal implications; procedures for selecting coaches, pairing coaches with clients, monitoring, and evaluation; venues; guidance; standards, ethics, and quality of service; and communication. The purpose of articulating what the key roles comprise is to clarify everybody's expectations of, and obligations to, each other. These roles are: steering group, if any; lead coach/scheme administrator; line managers/sponsors; coaches; and coaching clients. A contract is optional, but it is generally desirable to have something written about the expectations that coach and organisation have of each other, covering issues such as: a tailored code of ethics; supervision/support arrangements; and so forth. K. M. Rogers examined the legal considerations in coaching and concluded that there are only two aspects for coaches to be careful about: confidentiality and data protection. Both of these are relevant to record-keeping.