ABSTRACT
I ought to begin by congratulating the readers (especially the managers among you) who have turned to this chapter. This is not because I would claim that the chapter is the last word in all things managerial. Rather, I wish to congratulate you because you have found time to do some reading and self-development. Managers should lead by example. Including the often near impossible juggling skills required of those working in healthcare environments to carve out time for continuing professional development (CPD).